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General terms and conditions

Terms and Conditions – TruePower

 

Applies to purchases via LifeProfit AB's website

 

 

1. General information

These terms and conditions apply between you as a customer and LifeProfit AB (corporation no. 559419-3384), Swedish distributor of TruePower products.

 

Company name: LifeProfit AB

Address: Grevgatan 26A, 114 53 Stockholm, Sweden

Email: info@lifeprofit.se

Year of establishment: 2023

BY SHOPPING AT Lifeprofit.se YOU ACCEPT THE FOLLOWING TERMS AND CONDITIONS.

Please note: TruePower is a CE-marked medical device of class I.

It is intended as a supplement for sports, training and recovery and is sold without a prescription.

The product does not replace medical care, diagnosis or treatment.

In the event of illness or injury, you should always consult a licensed healthcare professional.

2. Prices and payment

•  All prices are stated in Swedish kronor (SEK) including 25% VAT. 

•  Payment can be made via Klarna, Swish, Stripe, Visa and MasterCard. 

•  No additional fees are added beyond those clearly stated at checkout. 

•  The amount is reserved when ordering but is only deducted when the goods are shipped.

3. Delivery

•  Delivery is normally within 2-10 working days via PostNord. 

•  Shipping costs are stated at checkout. 

•  If an item is out of stock, we will inform you immediately.

•  Delivery is only within Sweden.

4. Right of withdrawal and return

•  You have a 14-day right of withdrawal from the day you received the goods, according to Swedish law. 

•  To exercise your right of withdrawal, you must notify us in writing via e-mail. 

•  You are responsible for the return shipping. 

•  Refund will be made within 14 days after we have received and approved the return.

Exceptions to the right of withdrawal:

•  Sealed goods that cannot be returned for health or hygiene reasons (e.g. opened or

used tape). 

•  Products that have been damaged due to negligence or improper use.

5. Complaints

•  You have the right to complain about a product for up to 3 years according to the Consumer Purchase Act.

•  Complaints must be made within a reasonable time after the defect is discovered (no later than two months

is always considered reasonable). 

•  If the complaint is approved, we will compensate you for the goods and reasonable shipping costs.

6. Safety and use

•  TruePower is intended for external use on the skin. 

•  The product must not be used on open wounds or infected skin. 

•  People with skin allergies, circulation problems or medical implants should consult a doctor before use. 

•  Use is at your own risk. LifeProfit AB is not responsible for incorrect use in

violation of the accompanying instructions for use.

7. Personal data & GDPR

LifeProfit AB is the data controller. 

•  We process personal data to handle orders, deliveries and customer service. 

•  The data is stored within the EU/EEA and saved in accordance with the Accounting Act. 

•  Your information is not disclosed to third parties except for necessary services (e.g. logistics,

payments, newsletters). 

•  You have the right to access, correct and delete your information according to GDPR.

Contact: info@lifeprofit.se

8. Cookies

The website uses cookies to improve the user experience and collect statistics. 

•  Cookies may include third-party services (e.g. Google Analytics, Facebook Pixel). 

•  You can disable cookies in your browser, but certain functions may then be limited.

9. Marketing

•  Newsletters are only sent with your consent. 

•  You can unsubscribe at any time via the link in the email or by contacting us.

10. Disputes and applicable law

•  Swedish law applies to these terms and conditions. 

•  In the event of a dispute, we follow recommendations from the Swedish General Complaints Board (ARN).

THANK YOU FOR SHOPPING WITH US

Best regards

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